Mitrefinch Time Management System controls Labour Costs for Dublin's leading Hotel

The Burlington Hotel is Dublin city centre’s premier luxury 4 Star Hotel, with over 300 employees, 500 bedrooms and conference facilities for up to 1300 delegates.

Controlling costs a number one priority

Prior to the installation of Mitrefinch’s Time and Attendance Solution (TMS) the hotel used an alternative system but it wasn’t calculating hours worked to their satisfaction and simply couldn’t handle the extent of their requirements.

“Controlling our labour cost is a number one priority. With 300 employees in a busy 24-7 operation, we need a system to correctly calculate hours worked, breaks taken, paid leave, time off in lieu and Sunday premiums as well as managing complex rostering requirements. Compliance with the Working Time Directive is also increasingly critical.”

“Quite a few of us had worked with Mitrefinch TMS at other hotels previously. We knew it would provide a complete solution to our employee time and attendance management requirements. We replaced our old system with Mitrefinch Biometric time clocks in 2009.”

Automating key processes

“The installation of TMS was completed to our specific requirements in 4 days, allowing us to carry on with our business. TMS has automated all key processes - Heads of Department roster staff, manage employee time and attendance and check anomalies".

"We regularly run reports to ensure that hours worked, breaks taken, time off and sickness are paid correctly and are in accordance with legislation. We can now provide staff with details of holiday and time in lieu entitlements on demand rather than having to calculate on an individual basis.”

“TMS is successfully linked to Sage MicrOpay and has delivered a definite improvement to the Payroll process. Due to the nature of this industry people work irregular hours and TMS ensures that staff receive correct entitlements.”

Time and cost savings

“Impressive cost savings are achieved as the functionality allows for rosters to be prepared within predefined budgets. If a roster is going over budget, revisions can be made easily. I would have no doubt that within the year TMS will have paid for itself.”

“The HR Department has experienced a dramatic reduction in the amount of time required to handle the general queries that arise daily. Every department has been able to reduce the amount of time spent dealing with general administration and employee management issues.”

Best system for the hospitality sector

“The real benefit of TMS is that we have more control over processes as the information we need to work efficiently is readily available. All departments agree that TMS is a very user-friendly system to work with. Monday mornings are now less stressful than previously, due to the dependability and simplicity of TMS.”

“The level of technical support available from Mitrefinch is very good; they are always more than helpful. I have worked with TMS in a number of small, medium and large hotels - all with differing rules and requirements from a time management system. I can say for certain that TMS is an essential management system and works equally well in each of these operations – in my experience it is the best time management system for the Hospitality Sector.”

The Burlington Hotel is supported by Mitrefinch’s Irish operation, Advance Systems Ireland (ASI).

For more information on the Burlington Hotel see: www.burlingtonhotel.ie

Tifco Hotel Group manage absence and holidays more effectively with Mitrefinch Time and Attendance

Tifco Hotel Group has 13 Hotels properties with over 1830 hotel rooms in total - from The Crown Plaza Hotel Group, Clontarf Castle, a unique Castle Hotel and Conference Centre and the Burlington Hotel, Ireland’s largest hotel, to the luxurious Parknasilla Resort & Spa in Kerry and the 5 star Lough Erne Resort and Ashford Castle.

Tifco and Mitrefinch TMS

“Prior to using Mitrefinch TMS we used a manual written roster for absenteeism records. Rosters were hand written and employee time sheets were also hand written. If a paper time sheet were to get lost, there would be no way to verify what hours an employee had worked.”

“Since implementing the software, the process has become completely automated. All worked hours are stored in a central location which guarantees that employees get paid for all hours worked. We have completely eliminated the old paper trail associated with time keeping.”

HR Management

"I would recommend the HR Manager module to other businesses for its functionality, it is brilliant. I can create and send documents using a mail merge within the software to any employees simultaneously. It takes 2 minutes and it’s done. All training and recruitment documents are stored in a centralised location making it very simple to find any employee information at a glance.”

Streamlined Payroll Processing

"Previously the calculation of hours would take me a full day due to the number of employees that we have in our entire group. Now, I save about 6.5 hours every time that I calculate wages due to the system’s automation. I have used other systems in the past that did not integrate with payroll. The employees needed to use 2 different numbers just to get paid properly. Now payroll is exported automatically simplifying the entire process."

Improved Productivity

"Now we have complete visibility when it comes to absenteeism, lateness and tracking holiday accruals. HR used to have to manually put in all holiday hours. Calculating Bank holiday was also a nightmare. Now that the process is fully automated, we can plan holidays much more effectively.”

For more information on Tifco Hotels see: www.tifcohotels.ie

Onsite reporting provides Blackburn Rovers with the real-time info they need on Match Day

On December 18 2010 Blackburn Rovers was one of only two clubs in the English Premier League to stage a game, despite being faced with the effects of heavy snow fall and ice - all the other fixtures scheduled for that day were postponed.

As part of their response to the demands created by the weather, Blackburn Rovers were able to quickly call on additional stewards to assist with snow clearance thanks to their Mitrefinch Workforce Mangement System.

The Club are tasked with managing over 500 stewards every match day - which can be a challenging task for the Club’s administrators. Prior to the 2010 season, they were using a time and attendance system that had been specifically designed for stewarding.

Move to a web-based system for real-time reporting

Whilst this system had served the Club well, further development was required to make it more user-accessible.  There were also concerns about system support in the event of a major problem. As such, they sought a better-supported solution which would allow them to keep their match day stewards in order, pay their wages accurately and store their details consistently from season to season.

Of all the systems considered, the Mitrefinch Time Management System (TMS) stood out for its web-based onsite list, which would give the club the information they needed in real-time.

In addition, the system’s database would allow the Club to record training that stewards had received, along with any further training that was required.

Biometrics provide added security

A Mitrefinch biometric fingerprint clocking terminal is used to register steward attendance and control access to the steward’s room. With this information the Designated Safety Officer can view the onsite list to see how many stewards have registered in each discipline prior to opening the stadium to the public.

After each event the Safety Officer produces a wages report of all the stewards who attended the match which can then be forwarded by email to the accounts department, who pay the stewards accordingly.  

Since the installation, the benefits of Mitrefinch TMS to Blackburn Rovers have been clear and palpable. The Club can now administer their steward database in a far more effective and efficient manner.

Deputy Safety Officer, David Beresford adds:

We can access the database more quickly and more easily. On top of this, the support and training that the Club received from Mitrefinch has been very good. In short, Mitrefinch TMS has made a big difference to the way the steward’s database is administered on match days.

For more information on Blackburn Rovers Football Club see: www.rovers.co.uk